Refund and Returns Policy

We value your satisfaction. This Refund and Returns Policy explains your rights and our procedures for returns, exchanges, and refunds on purchases from our website.

Eligibility for Returns

Products must be unused, unopened, and in the original packaging.
Proof of purchase is required for all returns.
Returns must be initiated within 14 days of delivery.

Non-Returnable Items

Some products are non-returnable for hygiene or safety reasons, including opened consumables, disposable vapes, and personal-use items.

How to Initiate a Return

Contact us at sales@myvapeshopaustralia.com to request a return authorization.
Provide your order number and reason for return.
Follow instructions to ship the product back to our returns address.

Refunds

Once we receive and inspect your returned item, we will process your refund within 7 business days. Refunds are issued to the original payment method.

Exchanges

If you received a defective or incorrect product, we will provide an exchange at no additional cost. Contact us immediately to arrange the exchange.

Shipping Costs

Shipping fees are non-refundable unless the return is due to our error or a defective product. Customers are responsible for return shipping costs in most cases.